Note that NFS no longer provides financial planning services.

Can I speak to someone over the phone to discuss my options?

Absolutely, if you would prefer to discuss your situation before completing a fact find please call us on 1300 304 964 and ask to speak to an adviser.

After the initial plan fee are there any other fees and charges?

We do not charge to implement the recommendations that are contained in your Statement of Advice. This means that any investments or superannuation rollovers etc will not have any initial entry fee. Where boutique investments are recommended we will provide cash rebates on some of these to ensure that you do not pay any fees to implement.

Ongoing fees will apply and these will typically be 0.50% of the funds that we are providing advice on. For this fee you will receive ongoing management service and advice. Our service standards are detailed in your Statement of Advice.

How do I know if I will receive appropriate advice?

This is probably the most common question, just because we do not meet with you face to face this does not mean that we cannot give you advice. It is all about us getting to know you, your financial and personal position, your risk profile and your long term goals and ambitions. Once these are determined we can provide you with personal advice.

We are bound by the Corporations Act and the Financial Planning Association Code of Ethics when providing you with advice. Every comprehensive plan is individually written and provided in plain English.

We provide a money back guarantee to clients. If you believe that our recommendations are not appropriate to your circumstances with just cause we will refund the plan fee that has been charged. If you are not happy with our advice we are a member of the Financial Industry Complaints Scheme, this is a free service for you.

How are your fees compared to other Companies?

Compared to other companies our fees are low. Other advisers will typically charge a plan fee, and when you want to implement the recommendations an entry fee is charge on investments (usually 1.0-2.0%). The plan fee will usually be close to the fee that we charge ($1,200).

Our fees are lower simply because you help us complete the plan. You complete the data information that we require. This saves on average 3 meetings that are required, and therefore you are not charged for this time. Overall this means we our costs are lower, and we pass this saving onto you. You still receive the full personal service of our face-to-face clients.

Do you provide sample plans?

No we do not provide sample plans for a couple of reasons. Firstly everyone's circumstances are different and what is contained in a sample plan most likely will be inappropriate for you. Secondly our plans are our intellectual property and only available for our clients.

What strategies will you examine?

We will examine whatever strategies suit your circumstances, or whatever strategies you wish us to examine. Whether this be borrowing for investment, lump sum investment, superannuation and retirement preparation or retirement structures.

Are you members of the Financial Planning Association?

Yes, we are principal members of the FPA. 

When do I have to pay for a plan?

We will never charge you a fee without obtaining your prior consent. In the planning process there is no fee or charge until we have examined your personal situation to see if a plan is appropriate. We ask that our Terms of Engagement is signed before we commence work on your plan. This document will detail your plan fee.  50% payment of the plan fee is returned with the Terms of Engagement, and the balance payable on presentation of the plan.

What is the process if I wish to proceed?

This is fully explained in the start your plan section here.

Can we meet face to face?

Yes we can, however the plan fee when face to face meetings are conducted is $3,200. This is only an option for Melbourne residents.
 

Other Areas of Interest

   Fees and Charges

   Our Advisers